Privacy Policy

At Kailo Family Clinics, we are committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable laws and regulations.

Information We Collect

We may collect the following types of information:

– Personal Information: Name, address, phone number, email address, date of birth, and emergency contact details.

– Medical Information: Health history, medical records, test results, diagnoses, and treatment plans.

– Billing Information: Insurance details, payment information, and billing records.

How We Use Your Information

We use your information for the following purposes:

– To Provide Medical Care: To diagnose, treat, and manage your health condition and coordinate care with other healthcare providers.

– To Process Payments: To bill you and your insurance company for services rendered.

– To Communicate with You: To provide appointment reminders, follow-up information, and respond to your inquiries.

– To Improve Our Services: To conduct internal audits, quality improvement activities, and to enhance patient care.

How We Share Your Information

We may share your information with:

– Healthcare Providers: To facilitate your treatment and care coordination.

– Insurance Companies: To process claims and obtain payment for services.

– Legal and Regulatory Authorities: As required by law or to comply with legal obligations.

– Third-Party Service Providers: For purposes such as billing, IT services, and other operational needs.

Your Privacy Rights

You have the following rights regarding your information:

– Access: You can request access to your medical records and obtain copies.

– Correction: You can request corrections to inaccurate or incomplete information.

– Restriction: You can request restrictions on the use and disclosure of your information.

– Confidential Communications: You can request to receive communications through alternative means or locations.

– Complaint: You may file a complaint with us or with the appropriate regulatory authority if you believe your privacy rights have been violated.

Data Security

We implement various security measures to protect your personal and medical information from unauthorized access, use, or disclosure. This includes physical, administrative, and technical safeguards.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website and will become effective immediately upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Kailo Family Clinics 

135 W Shaw Ave #100, Fresno, CA 93704

(559) 500-0927

Acknowledgment

By receiving care from Kailo Family Clinics, you acknowledge that you have read and understood this Privacy Policy.

• Contact Information: Your phone number and any other contact details provided.
• Message Content: Any personal or health-related information you share through SMS.

• Appointment Reminders: To send you reminders for upcoming appointments.
• Health Information: To provide you with important health information and updates related to your care.
• Customer Service: To address any questions or concerns you may have.

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt-out of receiving SMS communications from us at any time by replying “STOP” to our messages.