Privacy Policy
Privacy Policy
At Kailo Family Clinics, we are committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable laws and regulations.
Information We Collect
We may collect the following types of information:
– Personal Information: Name, address, phone number, email address, date of birth, and emergency contact details.
– Medical Information: Health history, medical records, test results, diagnoses, and treatment plans.
– Billing Information: Insurance details, payment information, and billing records.
How We Use Your Information
We use your information for the following purposes:
– To Provide Medical Care: To diagnose, treat, and manage your health condition and coordinate care with other healthcare providers.
– To Process Payments: To bill you and your insurance company for services rendered.
– To Communicate with You: To provide appointment reminders, follow-up information, and respond to your inquiries.
– To Improve Our Services: To conduct internal audits, quality improvement activities, and to enhance patient care.
How We Share Your Information
We may share your information with:
– Healthcare Providers: To facilitate your treatment and care coordination.
– Insurance Companies: To process claims and obtain payment for services.
– Legal and Regulatory Authorities: As required by law or to comply with legal obligations.
– Third-Party Service Providers: For purposes such as billing, IT services, and other operational needs.
Your Privacy Rights
You have the following rights regarding your information:
– Access: You can request access to your medical records and obtain copies.
– Correction: You can request corrections to inaccurate or incomplete information.
– Restriction: You can request restrictions on the use and disclosure of your information.
– Confidential Communications: You can request to receive communications through alternative means or locations.
– Complaint: You may file a complaint with us or with the appropriate regulatory authority if you believe your privacy rights have been violated.
Data Security
We implement various security measures to protect your personal and medical information from unauthorized access, use, or disclosure. This includes physical, administrative, and technical safeguards.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website and will become effective immediately upon posting.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Kailo Family Clinics
135 W Shaw Ave #100, Fresno, CA 93704
(559) 500-0927
Acknowledgment
By receiving care from Kailo Family Clinics, you acknowledge that you have read and understood this Privacy Policy.
1. Introduction
Kailo Family Clinics (“we,” “our,” or “us”) is committed to protecting the privacy and security of your
personal information. This Privacy Policy explains how we collect, use, and safeguard your information
when you engage with our services.
2. Information We Collect
We collect the following types of personal information for communication purposes related to your
appointments and healthcare services:
– Full Name (First and Last Name)
– Home Address
– Email
– Phone Number
– Health Insurance information (if available)
– Health-Related Information
3. How We Use Your Information
The information we collect is used exclusively for:
Scheduling and Managing Appointments
Providing Quality Healthcare Services
Communicating Important Updates Related to Your Care
4. Information Protection
We implement appropriate security measures to safeguard your personal data from unauthorized access,
disclosure, or misuse.
5. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as required
by law or with your explicit consent.
6. Your Rights
You have the right to access, update, or request the deletion of your personal information. Please contact
us at info@kailo.health for any privacy-related inquiries.
7. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our official website with the
updated effective date.
8. Contact Us
For questions or concerns about this Privacy Policy, please contact Kailo Family Clinics at (559) 500-0927.
9. SMS Terms of Service
By providing your mobile phone number, you consent to receive SMS messages from Kailo Family
Clinics. These messages may include appointment reminders, links for reviews, Electronic Medical
Record (EMR) access, and survey links. Message and data rates may apply depending on your mobile
carrier. You can opt-out of receiving SMS messages at any time by replying “STOP” to any message you
receive. For help or additional information, reply “HELP” or contact us at info@kailofamily.clinic